{"id":20784,"date":"2011-06-24T12:31:24","date_gmt":"2011-06-24T17:31:24","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20784"},"modified":"2019-08-22T16:02:47","modified_gmt":"2019-08-22T21:02:47","slug":"insurance-office-auto-attendant","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/","title":{"rendered":"Insurance Office Auto Attendant"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20785\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/InsuranceWide.jpg\" alt=\"Insurance Office Auto Attendant\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/InsuranceWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/InsuranceWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/InsuranceWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:\u00a0<\/strong><\/span>A medium sized insurance office received calls for payments constantly throughout the day, and the people answering the phone would have to relay a toll free payment number to the customers calling, so they\u2019d have to hang up and dial the payment line.\u00a0 The insurance office also sold several different types of insurance, so they wanted their customers to be able to select an option for whichever carrier they needed, or the option to make a payment before and have the calls routed accordingly. They are in need of an insurance office auto attendant system.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span> AccessDirect provided the insurance office with a full-time, hosted <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">auto attendant phone system<\/a>. \u00a0The auto-attendant gives their customers a greeting with options, the first option to press 1 to make a payment which is routed to their toll free number for payments. \u00a0The rest of the options give the customers calling the office a selection to choose whichever insurance carrier they are calling about. \u00a0The calls are then routed to the appropriate places.\u00a0 If the caller accidently presses the wrong extension, they can be easily transferred to the correct extension with the touch of a button through the AccessDirect hosted auto-attendant system.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span>\u00a0AccessDirect has saved this insurance office so much time because the callers able to choose the option they want and effectively be routed to the appropriate places before an agent or representative answers the phone. \u00a0The callers no longer have to hang up and dial another number, which was a huge inconvenience to the customer. \u00a0Now the transition runs smoothly, and the insurance office functions with much more efficiency. \u00a0They have more time to write business for new customers, and therefore have increased their profits. \u00a0They are very grateful for the system from AccessDirect, and they have even recommended other agents who are doing the same thing.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Insurance office auto attendant system. AccessDirect provided the insurance office with a full time insurance office auto attendant.<\/p>\n","protected":false},"author":2,"featured_media":21786,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[37],"class_list":["post-20784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","tag-auto-attendant","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AccessDirect&#039;s Hosted Auto Attendant Helps Connect Customers<\/title>\n<meta name=\"description\" content=\"AccessDirect&#039;s hosted auto attendant system helps businesses connect with their customers. See how our system saves businesses time and money here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurance Office Auto Attendant\" \/>\n<meta property=\"og:description\" content=\"AccessDirect&#039;s hosted auto attendant system helps businesses connect with their customers. See how our system saves businesses time and money here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\" \/>\n<meta property=\"og:site_name\" content=\"AccessDirect\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:published_time\" content=\"2011-06-24T17:31:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-22T21:02:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/Insurance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"335\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Matt Bowyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AccessDirect\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matt Bowyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\"},\"author\":{\"name\":\"Matt Bowyer\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/3295d133efb1b285dd269c4b0ea8f63c\"},\"headline\":\"Insurance Office Auto Attendant\",\"datePublished\":\"2011-06-24T17:31:24+00:00\",\"dateModified\":\"2019-08-22T21:02:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\"},\"wordCount\":367,\"publisher\":{\"@id\":\"https:\/\/www.messagingservice.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/Insurance.jpg\",\"keywords\":[\"auto attendant\"],\"articleSection\":[\"Case Studies\",\"Direct Receptionist\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\",\"url\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/\",\"name\":\"AccessDirect's Hosted Auto Attendant Helps Connect Customers\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/insurance-office-auto-attendant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/06\/Insurance.jpg\",\"datePublished\":\"2011-06-24T17:31:24+00:00\",\"dateModified\":\"2019-08-22T21:02:47+00:00\",\"description\":\"AccessDirect's hosted auto attendant system helps businesses connect with their customers. 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