{"id":20801,"date":"2011-05-20T10:19:46","date_gmt":"2011-05-20T15:19:46","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20801"},"modified":"2019-12-20T14:28:00","modified_gmt":"2019-12-20T20:28:00","slug":"custom-auto-attendant","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/custom-auto-attendant\/","title":{"rendered":"Custom Auto Attendant"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20803\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/CustomAutoAttendantWide.jpg\" alt=\"Custom Auto Attendant\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/CustomAutoAttendantWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/CustomAutoAttendantWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/CustomAutoAttendantWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span> A customer called me who wanted a five extension package, or a DR2, for $39.95. He had five different employees who he wanted his clients to be able to reach. The problem was that each of the five employees worked during different times of the day. He wanted AccessDirect to set up an <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">Auto Attendant Phone System<\/a> where each of the extensions could execute the call-transfer or \u2018find me follow me\u2019 feature only during the hours the person was working, and go directly to voicemail when the person was off. We needed to set up a custom auto attendant answering system for this client.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span>\u00a0Access Direct custom built the auto-attendant for this customer that fit the needs of him, his employees and his customers. The find-me-follow-me is programmed to reach each of his employees or extensions at different times in the day, and messages are taken when the employees are not available.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span> The customer is extremely pleased at how well the AccessDirect auto attendant answering system works for his needs. His employees can all still work their separate hours, and they don\u2019t have to worry about having their cell phone ring when they are \u2018off the clock.\u2019 The customer was very appreciative and thrilled that AccessDirect was able to provide this unique set up for his business, as other similar services would not change the \u2018find-me\u2019 times for each of his mailboxes.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Custom auto attendant for this client. Solution: Access Direct custom built the auto-attendant for this customer that fit the needs of him, his&#8230;<\/p>\n","protected":false},"author":2,"featured_media":21791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[],"class_list":["post-20801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enjoy the Benefits of a Custom Auto Attendant Answering System<\/title>\n<meta name=\"description\" content=\"Learn how a small business owner, with employees working at different times of the day, benefited from AccessDirect&#039;s custom auto attendant 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