{"id":20808,"date":"2011-05-07T10:00:05","date_gmt":"2011-05-07T15:00:05","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20808"},"modified":"2019-10-31T14:58:06","modified_gmt":"2019-10-31T19:58:06","slug":"professional-auto-attendant","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/professional-auto-attendant\/","title":{"rendered":"Professional Auto Attendant"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20810\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/SecurityWide.jpg\" alt=\"Professional Auto Attendant\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/SecurityWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/SecurityWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/05\/SecurityWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span>\u00a0When the owner called us, he was in a quandary about how to handle calls that were keeping him up all night long. His business was growing after many years and he had always handled most of his calls, but it was now getting out of hand.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span> He had been forwarding his main business number to his cell phone for years, during after hours. We put together a customized menu that allowed callers to transfer to the false alarm after hour\u2019s customer service desk, or to the on call guard or to leave a message for billing and office staff. With these options in place, he no longer had to take care of false alarms that happened all hours of the night. What a relief it was to have a professional VoIP auto attendant that took care of calls and gave his callers a much better experience than being transferred to a cell phone.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span>\u00a0AccessDirect evaluated the security company\u2019s needs, worked directly with the manager to solve their challenges and gave them a much more reliable emergency response than transferring to a cell phone had previously. The owner can now manage the on-call staff through the AccessDirect online web admin changing on call guard\u2019s notification in minutes![\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Professional auto attendant that took care of calls and gave his callers a much better experience than being transferred to a cell phone&#8230;<\/p>\n","protected":false},"author":2,"featured_media":21793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[37],"class_list":["post-20808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","tag-auto-attendant","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Security Company Uses AccessDirect&#039;s VoIP Auto Attendant<\/title>\n<meta name=\"description\" content=\"A security company needed help handling calls as they grew. 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