{"id":20817,"date":"2011-04-28T14:45:19","date_gmt":"2011-04-28T19:45:19","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20817"},"modified":"2019-10-31T14:56:20","modified_gmt":"2019-10-31T19:56:20","slug":"mobile-auto-attendant","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/","title":{"rendered":"Mobile Auto Attendant for Wire Manufacturer"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20819\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturerWide.jpg\" alt=\"Mobile Auto Attendant\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturerWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturerWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturerWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span>\u00a0Even though they had used pagers and talking devices in the past, the company decided it needed to get everyone mobile and connected.<\/p>\n<p>This company is looking for a <strong><em>virtual auto attendant<\/em><\/strong> service that AccessDirect can provide for them quickly.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span> Working with the office operations manager, the AccessDirect sales professional customized an <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">Auto-Attendant Phone System<\/a> solution to handle their unique but easily solved challenges. The manager stressed that calls needed to be distributed to the individual cell phones based on the customized programming. Because of the size of the staff and yard crew, AccessDirect put together a dial by name directory allowing the caller to enter the first three letters of the stylist\u2019s first or last name, preventing a lengthy greeting to wait through and connecting the caller directly to the department or employee in a timely manner. AccessDirect setup email delivery of messages for each of the extensions and the emails can be accessed and the message played on their company smart phones.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span> The busy operations manager was able to put the AccessDirect virtual Auto Attendant service on her lines quickly and with no interruption in calls. The whole crew and staff were amazed that they could now take their business calls on their cell phones where ever they were on the property! They loved their voice messages being emailed to them as a .wav file attachment that allowed them to listen to the customer\u2019s message on the smart phones and blackberrys. They were thrilled that they could keep their valuable main business number and have a professional greeting with call distribution in place within 24 hours of calling AccessDirect.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Mobile auto attendant solution that AccessDirect can provide for them quickly. Solution: Working with the office operations manager, the AccessDirect&#8230;<\/p>\n","protected":false},"author":2,"featured_media":21797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[37],"class_list":["post-20817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","tag-auto-attendant","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wire Manufacturer Benefits from Virtual Auto Attendant Service<\/title>\n<meta name=\"description\" content=\"AccessDirect&#039;s virtual auto attendant service helped a wire manufacturer effectively distribute and manage its phone system. Read more about our service here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Auto Attendant for Wire Manufacturer\" \/>\n<meta property=\"og:description\" content=\"AccessDirect&#039;s virtual auto attendant service helped a wire manufacturer effectively distribute and manage its phone system. Read more about our service here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\" \/>\n<meta property=\"og:site_name\" content=\"AccessDirect\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:published_time\" content=\"2011-04-28T19:45:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-31T19:56:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Matt Bowyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AccessDirect\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matt Bowyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\"},\"author\":{\"name\":\"Matt Bowyer\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/3295d133efb1b285dd269c4b0ea8f63c\"},\"headline\":\"Mobile Auto Attendant for Wire Manufacturer\",\"datePublished\":\"2011-04-28T19:45:19+00:00\",\"dateModified\":\"2019-10-31T19:56:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\"},\"wordCount\":337,\"publisher\":{\"@id\":\"https:\/\/www.messagingservice.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturer.jpg\",\"keywords\":[\"auto attendant\"],\"articleSection\":[\"Case Studies\",\"Direct Receptionist\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\",\"url\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/\",\"name\":\"Wire Manufacturer Benefits from Virtual Auto Attendant Service\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/mobile-auto-attendant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/04\/WireManufacturer.jpg\",\"datePublished\":\"2011-04-28T19:45:19+00:00\",\"dateModified\":\"2019-10-31T19:56:20+00:00\",\"description\":\"AccessDirect's virtual auto attendant service helped a wire manufacturer effectively distribute and manage its phone system. 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