{"id":20845,"date":"2011-03-29T08:15:47","date_gmt":"2011-03-29T13:15:47","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20845"},"modified":"2019-01-11T09:40:59","modified_gmt":"2019-01-11T15:40:59","slug":"apartment-answering-service","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/","title":{"rendered":"Apartment Answering Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20847\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/ApartmentWide.jpg\" alt=\"Apartment Answering Service\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/ApartmentWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/ApartmentWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/ApartmentWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span>\u00a0Apartment manager was having issues with the pager company they use for maintenance emergencies. Pagers were not working consistently and the live answering service was slow at notifying them of maintenance emergencies creating issues with their tenants. This is something that this apartment complex needed to get fixed ASAP.<\/p>\n<p>This client needs an Apartment Answering Service from AccessDirect.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span>\u00a0Unlike other apartment answering services, AccessDirect covers the leasing office phones whenever they cannot answer them personally. The cascade message notification dispatches emergency maintenance and security calls from their tenants on a 24 hour-a-day basis. Calls are pre-screened with a customized emergency qualification greeting before messages are left to reduce their maintenance expenses. Leasing office inquiries are sent instantly to their email through an interactive voicemail system.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span>\u00a0AccessDirect evaluated the Apartment Community needs, worked directly with the manager to solve their needs and giving them a much more reliable emergency maintenance response than the outdated pagers did. The leasing office can now manage the on-call staff through the AccessDirect online web admin changing on call staff notification in minutes! This apartment answering service also increased the satisfaction of the current residents and will almost certainly improve their reviews in the future.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Apartment Answering Service from AccessDirect. Solution: Unlike answering services, AccessDirect covers the leasing office phones whenever they&#8230;<\/p>\n","protected":false},"author":2,"featured_media":21801,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,163],"tags":[211],"class_list":["post-20845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-messaging","tag-apartment-answering-service","category-156","category-163","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improve Maintenance Response with an Apartment Answering Service<\/title>\n<meta name=\"description\" content=\"Improve your building&#039;s responsiveness to maintenance emergencies with a virtual apartment answering service! AccessDirect provides affordable phone systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apartment Answering Service\" \/>\n<meta property=\"og:description\" content=\"Improve your building&#039;s responsiveness to maintenance emergencies with a virtual apartment answering service! AccessDirect provides affordable phone systems.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\" \/>\n<meta property=\"og:site_name\" content=\"AccessDirect\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:published_time\" content=\"2011-03-29T13:15:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-01-11T15:40:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/Apartment.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Matt Bowyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AccessDirect\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matt Bowyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\"},\"author\":{\"name\":\"Matt Bowyer\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/3295d133efb1b285dd269c4b0ea8f63c\"},\"headline\":\"Apartment Answering Service\",\"datePublished\":\"2011-03-29T13:15:47+00:00\",\"dateModified\":\"2019-01-11T15:40:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\"},\"wordCount\":260,\"publisher\":{\"@id\":\"https:\/\/www.messagingservice.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/Apartment.jpg\",\"keywords\":[\"apartment answering service\"],\"articleSection\":[\"Case Studies\",\"Direct Messaging\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\",\"url\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/\",\"name\":\"Improve Maintenance Response with an Apartment Answering Service\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/apartment-answering-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2011\/03\/Apartment.jpg\",\"datePublished\":\"2011-03-29T13:15:47+00:00\",\"dateModified\":\"2019-01-11T15:40:59+00:00\",\"description\":\"Improve your building's responsiveness to maintenance emergencies with a virtual apartment answering service! 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