{"id":26145,"date":"2021-07-14T17:25:45","date_gmt":"2021-07-14T22:25:45","guid":{"rendered":"https:\/\/www.messagingservice.com\/?p=26145"},"modified":"2021-07-14T17:25:45","modified_gmt":"2021-07-14T22:25:45","slug":"multiple-locations-one-number","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/","title":{"rendered":"Case Studies: Bringing Multiple Locations Under One Number"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ac1dbf5f72374f01a264e7efc09da230.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ac1dbf5f72374f01a264e7efc09da230.enable-bg-rollover .rollover-video i {\n  background: ;\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ac1dbf5f72374f01a264e7efc09da230 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ac1dbf5f72374f01a264e7efc09da230 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}\n<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ac1dbf5f72374f01a264e7efc09da230 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me aspect\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system.jpg\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system.jpg 895w\" sizes=\"(max-width: 895px) 100vw, 895px\" width=\"895\" height=\"295\"  data-dt-location=\"https:\/\/www.messagingservice.com\/many-locations-one-system\/\" style=\"--ratio: 895 \/ 295;box-shadow:1px 3px 3px 3px rgba(0,0,0,0.6); -webkit-box-shadow:1px 3px 3px 3px rgba(0,0,0,0.6);\" alt=\"man&#039;s hand reaching for one of three wooden blocks stamped with business icon on them\" \/><\/div><\/div><\/div>[vc_empty_space height=&#8221;10px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Many Locations, One Phone System: Integrating a Virtual Phone System<\/h3>\n<p>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">Trying to bridge the gap between expansion and consistent, quality service is arguably the biggest challenge a growing business faces. While adding new stores, offices, or facilities is done with the goal of gaining customers, it will do little good if those new clients have bad experiences. Balancing quality and quantity of service can be a major issue, especially when inquiries are stretched across multiple employees in many different places.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Online platforms and websites have become powerful tools to communicate with customers. Social media channels make it easy to have a consistent corporate voice online. However, when a consumer calls, it can be extremely difficult to make sure they have a good experience, especially when multiple employees at multiple locations are answering the phone. That\u2019s where a virtual phone system can help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A virtual phone system is like having a dedicated social media professional answering questions from clients, only on the phone instead of online. It\u2019s a powerful tool meant to present a professional voice every call, while freeing up your staff from constant phone calls and ensuring your customers get the care they deserve.\u00a0 At AccessDirect, we\u2019ve worked with many companies that were needing to consolidate their communications under a single number, and we wanted to share some of their solution stories.\u00a0 Whether you see your own situation in these case studies or just find some inspiration to make your communications better, we\u2019re sure there\u2019s something here to help your business phones work better across multiple locations.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li><strong><i>Case Study: Senior Care Provider<\/i><\/strong><div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><span style=\"font-weight: 400;\">A residential senior care provider had 7 locations spread out between 2 states.\u00a0 Each location had a separate phone number that would ring into a front office. Callers typically had varied questions about staffing, billing, assessments, security, and hospice\/end-of-life care, which weren\u2019t always answerable by the person picking up the phone. They needed a way to unite all 7 locations under a single phone number and present a single professional voice for interested parties.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span><span style=\"font-weight: 400;\">After talking through their issues, AccessDirect recommended bringing their seven locations under a single toll-free number, which they published on their website. Calls to their <a href=\"https:\/\/www.messagingservice.com\/features\/toll-free-numbers\/\">toll-free number<\/a> now allowed callers to choose between speaking to a client care manager for information about a property.\u00a0 They also have the option to connect to a specific location to locate a resident or employee, or route the call to the corporate office for vendors and the like.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span>Calls for a client care manager are immediately directed to a trained professional able to answer important questions, rather than whichever employee was able to answer the phone at that moment.\u00a0 By automating their incoming calls they are able to provide a higher quality of service while making things easier for both their staff and callers.\u00a0 Unifying under a single number gave them the consistent professional voice they had been missing.<\/li>\n<li><strong><i>Case Study: Private Utility Provider<\/i><\/strong><div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><span style=\"font-weight: 400;\">A private electrical utility with four offices was set up to receive calls at each of their locations, but was unable to easily track data such as who was calling in and who was answering. Voicemail messages would come in, but it was difficult to pass them equitably amongst teams for resolution.\u00a0 Calls would have to be returned from the field, sometimes from private cell phone numbers that weren\u2019t meant for customers to have access to.\u00a0 Additionally, each of their phone numbers was billed separately to each office, making it harder to keep track of their communications expenses.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span><span style=\"font-weight: 400;\">To take care of all their issues under a single virtual solution, AccessDirect built a template that could be applied to each location for the utility.\u00a0 Each location has specific transfer, ring group, and voicemail programming which can easily be managed by an administrator, ensuring calls get where they need to go as they come in.\u00a0 <a href=\"https:\/\/www.messagingservice.com\/features\/voicemail-to-email\/\">Voicemails are sent out via email<\/a> to whoever is on call, ensuring messages are returned promptly. To bring everything under a single bill and solve the issues they were having from the field, we ported their phone numbers to our platform to host.\u00a0 This also gave them the benefit of using their company number to make outbound calls from the road, the field, or the office, all through our <a href=\"https:\/\/www.messagingservice.com\/mobile-app\/\">mobile app<\/a>.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span><span style=\"font-weight: 400;\">By bringing all their numbers together under one provider, and giving each location a separate system based on the same company template, we were able to solve all their problems quickly and easily.\u00a0 Changes to any of their 4 locations can be made from a single login portal, accessible through a laptop or mobile app.\u00a0 Plus now the utility\u2019s employees can be more responsive than ever, able to easily deal with incoming or outgoing calls directly from the field rather than strictly at the office.\u00a0 All their issues were taken care of with a single solution, easily managed online.<\/span><\/li>\n<li><strong><i>Case Study: Zoning Administrator<\/i><\/strong><div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><span style=\"font-weight: 400;\">A zoning administrator in the upper Midwest was singularly responsible for zones in seven separate townships, each with their own applications, fees, and paperwork.\u00a0 His single number was handling calls for all these areas, which was both difficult and time-consuming.\u00a0 With most of his inquiries coming in over the phone, he needed a better way to organize callers based on township and quickly provide them with the information they needed for that specific area.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span><span style=\"font-weight: 400;\">AccessDirect built an <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">auto attendant<\/a> system for their business number, with a separate extension for each individual township.\u00a0 To cut down on the amount of time the administrator needed to spend on the phone, each township extension was set up with a submenu with options for resources and <a href=\"https:\/\/www.messagingservice.com\/features\/information-boxes\/\">commonly asked questions<\/a>, such as information on permit applications, planning, fees, ordinances, master plans, and websites for more specific needs. Callers also have the option to leave a message if they have a question or need that cannot be answered by the submenu.<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><\/span><span style=\"font-weight: 400;\">The zoning administrator can now quickly and easily get callers the information they need, without having to field every call.\u00a0 They\u2019re able to easily access every incoming call in a single place, making organizing calls and keeping records of them extremely easy.\u00a0 And best of all, they were able to make this work without having to install any new equipment.\u00a0 The virtual system was easily connected to his existing number as soon as it had been programmed.<\/span><\/li>\n<\/ul>\n<\/div>[vc_column_text]<span style=\"font-weight: 400;\">We hope that you may have seen a little of your own business with expansion or managing multiple locations in these case studies. More importantly, we hope you may have seen a solution to a problem you may not have considered, or hadn\u2019t had time to try and solve. If you think that a virtual phone service may be the solution to your business\u2019s needs, please contact us to speak with one of our virtual phone service experts. We\u2019d be happy to discuss your current situation, help you find the perfect solution, and get it put together for you within a business day.\u00a0 Best of all, you\u2019ll have a full week to try it as part of our <a href=\"https:\/\/www.messagingservice.com\/free-trial-offer\/\">free trial offer<\/a>!\u00a0 Call, chat, or email us today to find out more!<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.<\/p>\n","protected":false},"author":6,"featured_media":26147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[230],"tags":[],"class_list":["post-26145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-230","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Case Studies: Bringing Multiple Locations Under One Number | AccessDirect<\/title>\n<meta name=\"description\" content=\"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Studies: Bringing Multiple Locations Under One Number\" \/>\n<meta property=\"og:description\" content=\"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\" \/>\n<meta property=\"og:site_name\" content=\"AccessDirect\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-14T22:25:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Richard Burt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Richard Burt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\"},\"author\":{\"name\":\"Richard Burt\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/0f77986d8973750a512677a6f28d680c\"},\"headline\":\"Case Studies: Bringing Multiple Locations Under One Number\",\"datePublished\":\"2021-07-14T22:25:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\"},\"wordCount\":1315,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.messagingservice.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\",\"url\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\",\"name\":\"Case Studies: Bringing Multiple Locations Under One Number | AccessDirect\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg\",\"datePublished\":\"2021-07-14T22:25:45+00:00\",\"description\":\"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage\",\"url\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg\",\"contentUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg\",\"width\":500,\"height\":333,\"caption\":\"man holding phone with hand resting on map with location pins on it\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.messagingservice.com\/#website\",\"url\":\"https:\/\/www.messagingservice.com\/\",\"name\":\"AccessDirect\",\"description\":\"Virtual Phone System, PBX Phone Systems | AccessDirect\",\"publisher\":{\"@id\":\"https:\/\/www.messagingservice.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.messagingservice.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.messagingservice.com\/#organization\",\"name\":\"AccessDirect\",\"url\":\"https:\/\/www.messagingservice.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2024\/12\/Final.png\",\"contentUrl\":\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2024\/12\/Final.png\",\"width\":4380,\"height\":918,\"caption\":\"AccessDirect\"},\"image\":{\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/messagingservice\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/0f77986d8973750a512677a6f28d680c\",\"name\":\"Richard Burt\",\"description\":\"Richard has been with AccessDirect since 2012, and serves as an brand ambassador to both potential and existing customers. Originally from Phoenix, AZ, he brings talent management experience and a critical eye to detail to both AccessDirect and its customer base thanks to his extensive theatrical training. He lives in Kansas City, MO with his wife and their cat Shylla.\",\"sameAs\":[\"https:\/\/www.messagingservice.com\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Case Studies: Bringing Multiple Locations Under One Number | AccessDirect","description":"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/","og_locale":"en_US","og_type":"article","og_title":"Case Studies: Bringing Multiple Locations Under One Number","og_description":"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.","og_url":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/","og_site_name":"AccessDirect","article_publisher":"https:\/\/www.facebook.com\/messagingservice","article_published_time":"2021-07-14T22:25:45+00:00","og_image":[{"width":500,"height":333,"url":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg","type":"image\/jpeg"}],"author":"Richard Burt","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Richard Burt","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#article","isPartOf":{"@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/"},"author":{"name":"Richard Burt","@id":"https:\/\/www.messagingservice.com\/#\/schema\/person\/0f77986d8973750a512677a6f28d680c"},"headline":"Case Studies: Bringing Multiple Locations Under One Number","datePublished":"2021-07-14T22:25:45+00:00","mainEntityOfPage":{"@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/"},"wordCount":1315,"commentCount":0,"publisher":{"@id":"https:\/\/www.messagingservice.com\/#organization"},"image":{"@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage"},"thumbnailUrl":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg","articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/","url":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/","name":"Case Studies: Bringing Multiple Locations Under One Number | AccessDirect","isPartOf":{"@id":"https:\/\/www.messagingservice.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage"},"image":{"@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage"},"thumbnailUrl":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg","datePublished":"2021-07-14T22:25:45+00:00","description":"Bridging the gap between expansion and quality service is arguably the biggest challenge a growing business faces. A virtual phone system can help.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.messagingservice.com\/blog\/multiple-locations-one-number\/#primaryimage","url":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg","contentUrl":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2021\/07\/many-locations-one-system-featured.jpg","width":500,"height":333,"caption":"man holding phone with hand resting on map with location pins on it"},{"@type":"WebSite","@id":"https:\/\/www.messagingservice.com\/#website","url":"https:\/\/www.messagingservice.com\/","name":"AccessDirect","description":"Virtual Phone System, PBX Phone Systems | AccessDirect","publisher":{"@id":"https:\/\/www.messagingservice.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.messagingservice.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.messagingservice.com\/#organization","name":"AccessDirect","url":"https:\/\/www.messagingservice.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.messagingservice.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2024\/12\/Final.png","contentUrl":"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2024\/12\/Final.png","width":4380,"height":918,"caption":"AccessDirect"},"image":{"@id":"https:\/\/www.messagingservice.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/messagingservice"]},{"@type":"Person","@id":"https:\/\/www.messagingservice.com\/#\/schema\/person\/0f77986d8973750a512677a6f28d680c","name":"Richard Burt","description":"Richard has been with AccessDirect since 2012, and serves as an brand ambassador to both potential and existing customers. Originally from Phoenix, AZ, he brings talent management experience and a critical eye to detail to both AccessDirect and its customer base thanks to his extensive theatrical training. He lives in Kansas City, MO with his wife and their cat Shylla.","sameAs":["https:\/\/www.messagingservice.com"]}]}},"_links":{"self":[{"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/posts\/26145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/comments?post=26145"}],"version-history":[{"count":0,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/posts\/26145\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/media\/26147"}],"wp:attachment":[{"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/media?parent=26145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/categories?post=26145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.messagingservice.com\/wp-json\/wp\/v2\/tags?post=26145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}