{"id":27635,"date":"2023-04-18T10:58:33","date_gmt":"2023-04-18T15:58:33","guid":{"rendered":"https:\/\/www.messagingservice.com\/?p=27635"},"modified":"2023-04-19T13:39:07","modified_gmt":"2023-04-19T18:39:07","slug":"incoming-call-routing-system","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/blog\/incoming-call-routing-system\/","title":{"rendered":"Case Study: Incoming Call Routing System"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9f366e9a941c51da96410c262d19970e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9f366e9a941c51da96410c262d19970e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9f366e9a941c51da96410c262d19970e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9f366e9a941c51da96410c262d19970e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}\n<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9f366e9a941c51da96410c262d19970e alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me aspect\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2023\/04\/man-on-phone-banner-895x298-1.jpg\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2023\/04\/man-on-phone-banner-895x298-1.jpg 895w\" sizes=\"(max-width: 895px) 100vw, 895px\" width=\"895\" height=\"298\"  data-dt-location=\"https:\/\/www.messagingservice.com\/blog\/incoming-call-routing-system\/attachment\/youngmanholdingmobilephoneusingsmartphonemakingacall-3\/\" style=\"--ratio: 895 \/ 298;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text]<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Commodities Trading and The Pandemic<\/h2>\n<p>[\/vc_column_text][vc_column_text]<em>\u201cAccess Direct has been a huge part of our business.\u00a0 I initially set it up as a temporary service to assist us through COVID.\u00a0\u00a0The tool was so effective, we kept using it post-COVID.<\/em><\/p>\n<p><em>I personally feel this system kept our business running.\u00a0\u00a0 I appreciate the people involved in establishing the tool.\u201d\u00a0 <\/em><\/p>\n<p><strong>&#8211; Joel Mueller<\/strong>[\/vc_column_text][vc_column_text]<\/p>\n<h3>Routing Calls to <em>Newly<\/em> Remote Sales Force<\/h3>\n<p>[\/vc_column_text][vc_column_text]The global pandemic shifted the direction of how businesses operate. In 2020, Joel Mueller contacted AccessDirect in need of a phone answering solution in order to keep the sales department operational. As the world needed to quarantine, the staff could not physically be in the office to answer the phones for this busy commodities trading business.[\/vc_column_text][vc_column_text]<\/p>\n<h3>AccessDirect Answers With The Right Phone System<\/h3>\n<p>[\/vc_column_text][vc_column_text]AccessDirect quickly implemented the <a href=\"https:\/\/www.messagingservice.com\/products\/direct-receptionist\/\">Direct Receptionist 4<\/a> virtual phone service and created a custom, professionally recorded greeting and programming that connected with the staff via their cell phones. Now callers could listen to the company\u2019s new phone menu options and reach 13 different sales representatives who were working from home.[\/vc_column_text][vc_column_text]<\/p>\n<h3>Heavy Inbound Phone Calls Solution<\/h3>\n<p>[\/vc_column_text][vc_column_text]Our virtual phone service assisted Joel in fielding 60,000 calls over two years, and it saved their brokerage lost sales during a crucial moment when the world of business needed to adapt to changing times as physical office locations needed to shut down.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Our flagship <a href=\"https:\/\/www.messagingservice.com\/products\/direct-receptionist\/\">Direct Receptionist<\/a> program mentioned above is a solution for small and large businesses, from mom-and-pop restaurants that need a three-extension phone menu to direct callers and free up their time to large organizations that require an extension option for each employee with voicemail-to-email notifications. We have the solution for you and will tailor our programs to you at no additional cost. You can start a free consultation with us today, or you can contact us by visiting our <a href=\"https:\/\/www.messagingservice.com\/contact-us\/\">contact us<\/a> with questions.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Our virtual phone service assisted in fielding 60,000 calls over two years, and it saved their brokerage lost sales during a crucial moment when the world of business needed to adapt to changing times as physical office locations needed to shut down.<\/p>\n","protected":false},"author":2,"featured_media":27636,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[230],"tags":[],"class_list":["post-27635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-230","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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