{"id":399,"date":"2013-08-23T15:15:13","date_gmt":"2013-08-23T20:15:13","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?page_id=399"},"modified":"2023-06-07T10:57:52","modified_gmt":"2023-06-07T15:57:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.messagingservice.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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Phone System FAQs<\/span><\/h1>\n

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<\/div>[vc_toggle title=”What does AccessDirect do?”]We help our clients reduce their costs and simplify their phones with our enhanced virtual PBX phone systems. \u00a0Our services work equally well for businesses with 1 or 10,000 employees.[\/vc_toggle]
<\/div>[vc_toggle title=”How does your service work?”]With AccessDirect, you do not need to buy any new phones or expensive equipment. All of our small business VoIP phone systems are hosted virtually, and can be set up over the phone in as little as 24 hours simply by talking to one of our sales consultants.[\/vc_toggle]
<\/div>[vc_toggle title=”How do I know if AccessDirect is a good fit for my business?”]AccessDirect is a good fit for any business that is interested in saving money and time. Our small business VoIP phone system is designed for companies that want to simplify their telephone operations, and make it easier to grow.[\/vc_toggle]
<\/div>[vc_toggle title=”Can I keep my current phone number?”]<\/p>\n

Yes. \u00a0You can either transfer your current phone number, or get a new one through AccessDirect. The same goes for your fax number.<\/p>\n

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<\/div>[vc_toggle title=”How does the set up process work?”]<\/p>\n

Simple. You call us, and we set up your new service through phone and email. Later, you make changes using an easy web administration system. \u00a0The whole process takes as little as 24 hours.<\/p>\n

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<\/div>[vc_toggle title=”How do I order?”]<\/p>\n

Simply call our Midwest office toll free at (877) 599-6500 to speak to one of our helpful representatives. You can also pick your number and sign up online<\/a><\/strong>.<\/p>\n

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<\/div>[vc_toggle title=”What if I need help?”]<\/p>\n

You are welcome to call us at any time for help. We are even available to help in emergencies, including after hours support. \u00a0Just call us at (877) 599-6500 and talk to one of the friendly representatives located in our Kansas City office.<\/p>\n

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<\/div>[vc_toggle title=”What if I need to change my program later?”]<\/p>\n

No problem. Once we set up your program, we work with you to make sure it operates exactly as you intended. We are always willing to customize your program for you.<\/p>\n

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<\/div>[vc_toggle title=”Why should I choose AccessDirect?”]<\/p>\n

We offer the friendliest service around\u2014along with upfront, hands-on consulting to ensure that you get the right program to fit your business needs. See why our customers love doing business with us.<\/p>\n

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<\/div>[vc_toggle title=”Who is AccessDirect?”]We are a virtual pbx hosting company, located in the Midwest. For the past 10 years, we have helped customers all over the country create a more professional image and manage their calls better with our affordable business phone systems. \u00a0Learn more about us.<\/a>[\/vc_toggle]
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Direct Messaging Common Questions<\/span><\/h2>\n

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<\/div>[vc_toggle title=”Can I use my existing number?”]<\/p>\n

Yes, you can use your existing number. AccessDirect can tie into any of your phone numbers, be they an office line, toll-free number, or cell phone. You can also port your number to AccessDirect to lower your telephony costs.<\/p>\n

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<\/div>[vc_toggle title=”How can I be notified of a new message?”]<\/p>\n

AccessDirect can notify you of new messages in a number of ways. The most popular notification method is Voice to Email, which emails the voice mail message to you as a .wav file so you can click and listen on your computer speakers. You can also be notified via SMS text messaging, a call to your cell phone, and a page left on your pager.<\/p>\n

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<\/div>[vc_toggle title=”Can I get fax to email?”]Yes, AccessDirect offers an affordable fax-to-email option! Send faxes from our convenient online dashboard or mobile app, and receive them straight in your inbox as a PDF file. Go green and save on paper, toner, and the frustration a physical fax machine can cause.[\/vc_toggle]
<\/div>[vc_toggle title=”Can I play the voicemails on my blackberry or smartphone?”]<\/p>\n

The AccessDirect voice mail messages are emailed as .wav files and can be played on any smartphone that plays .wav files. .wav is a simple universal format that is widely supported.<\/p>\n

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<\/div>[vc_toggle title=”How long does it take to get started?”]<\/p>\n

Our trained sales team can take all of your information and custom-build your program for you in twenty-four hours. We don\u2019t just give you a link to an interface and expect you to figure it out \u2014 we program your account for you so you don\u2019t have to, and all you have to do is just start using it.<\/p>\n

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Direct Executive Common Questions<\/span><\/h2>\n

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<\/div>[vc_toggle title=”What is Find-Me\/Follow-Me?”]<\/p>\n

Find-Me\/Follow-Me technology allows callers to reach you by dialing one number, no matter where you are. You can designate a list of numbers for the system to try whenever you receive a call. When a caller dials your Direct Executive number, the system calls the first number in the list, and if you do not answer, it \u201cfollows\u201d the list to the next number and attempts to \u201cfind\u201d you again. Your customers can reach you no matter where you are, allowing you to never miss an important call while taking care of other important business.<\/p>\n

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<\/div>[vc_toggle title=”Can I transfer my number to you?”]<\/p>\n

Yes, you can port your number to AccessDirect and let us be your toll-free or local carrier. You will still need a phone line or cell phone to take calls on. Porting your number to AccessDirect is a great way to save money and consolidate your communications costs.<\/p>\n

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<\/div>[vc_toggle title=”Can I change where I get my calls?”]<\/p>\n

Yes, you can change the order of your find-me numbers using our web interface, over the phone, or by emailing or calling a member of our customer service team. At AccessDirect, we enjoy hearing from our customers, and we\u2019re happy to help you make changes and maintain your program.<\/p>\n

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<\/div>[vc_toggle title=”Do you have music on transfer?”]<\/p>\n

Yes, we offer a selection of in-house music to play when a call is being transferred. We can even professionally record custom advertising on hold so your callers are being sold even before they reach a member of your staff.<\/p>\n

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<\/div>[vc_toggle title=”Can I get a number in another city?”]<\/p>\n

Yes, we offer numbers in over eighty major metro areas and many more outlying areas. AccessDirect can help you create a local presence in multiple cities with our unmatched selection of local numbers.<\/p>\n

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Direct Receptionist Common Questions<\/span><\/h2>\n

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<\/div>[vc_toggle title=”Will we need special hardware or software at each location?”]<\/p>\n

No, our service is a hosted service. Your number will ring into our centralized telecommunications servers. The auto attendant features help tie your staff together using their existing phone numbers and phones. There is no equipment to purchase, no software to maintain. You do not need new phones, you can keep the phones you have, and there is no software to download.<\/p>\n

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<\/div>[vc_toggle title=”Can we transfer calls from one location to another?”]<\/p>\n

Yes, AccessDirect allows you to take calls at one branch and transfer the caller to an employee at another office, all at the push of a button. It\u2019s simple and seamless, and the caller never again has to hear \u201cI\u2019m sorry, you\u2019ll need to dial\u2026\u201d<\/p>\n

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<\/div>[vc_toggle title=”How many extensions can we have?”]<\/p>\n

You can have anywhere from ten to a thousand extensions, however many you need, and we can program the account so the same extension can be reached from every location. No program is too big or too small for AccessDirect to serve.<\/p>\n

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<\/div>[vc_toggle title=”How many offices or locations can the system handle?”]<\/p>\n

We can serve any number of locations. Whether you\u2019re linking two cross-town offices under one central number or presenting a unified message at all five hundred of your nationwide locations, AccessDirect can help.<\/p>\n

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<\/div>[vc_toggle title=”Can I get a demonstration and test the system out?”]<\/p>\n

Yes, we can set up a customized demo for you so you can try the system out and hear how it will work for you. Just give us a call at 877-599-6500 ext 12 and speak with one of our friendly sales representatives, and we\u2019ll have the demo up for you within 24 hours.<\/p>\n

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Direct Enterprise Common Questions<\/span><\/h2>\n

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<\/div>[vc_toggle title=”Can we transfer calls from one location to another?”]<\/p>\n

Yes, AccessDirect allows you to take calls at one branch and transfer the caller to an employee at another office, all at the push of a button. It\u2019s simple and seamless.<\/p>\n

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<\/div>[vc_toggle title=”Can I get a demonstration?”]<\/p>\n

Yes, we can set up a customized demo for you so you can try the system out and hear how it will work for you. Just give us a call at 877-599-6500 ext 12 and speak with one of our friendly sales representatives, and we\u2019ll have the demo up for you within 24 hours.<\/p>\n

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<\/div>[vc_toggle title=”How many extensions can I have?”]<\/p>\n

You can have anywhere from ten to a thousand extensions, however many you need, and we can program the account so the same extension can be reached from every location. No program is too big or too small for AccessDirect to serve.<\/p>\n

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<\/div>[vc_toggle title=”How many offices or locations can the system handle?”]<\/p>\n

We can serve any number of locations. Whether you\u2019re linking two cross-town offices under one central number or presenting a unified message at all five hundred of your nationwide locations, AccessDirect can help.<\/p>\n

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